For all the developments in artificial intelligence, one of the consistently worst uses of it is with chatbots. Those little ‘Chat With Us’ side bars on many websites. Since we’re doing a lot with artificial… Just Say No to A.I. Chatbots
Truly the best part of working at Digital Anarchy is you, our customer. While doing technical support can sometimes be difficult, it is incredibly rewarding to work through an issue and get praise from the person we have helped. It’s even better when that praise is sprinkled with funny accolades, like this recent email from Jeff Dean (condensed to show the good stuff).
…And the rest of our contenders are a few steps behind. We are working hard to update and release our products for the Adobe CS5 suite. Keeping up with changes from Apple, Microsoft and Adobe… Beauty Box enters the CS5 ring…
Every so often, I get an email from a customer (or potential customer) that makes me smile, laugh, or do both aloud. This morning was a great example. The first email was titled ‘HELP’ and… Customers & strong black coffee.
Having worked with Digital Anarchy for many years, I am often asked how decisions are made. We are pretty small staff and everyone is always running around trying to make their own tasks happen. How do we take the time to focus on monthly goals, development priorities and the like?
It’s simple: We order Chinese food for lunch.
I had a very nice email exchange with customer John Gunmann a few months ago. Meant to blog immediately about the talk but other conversations kept piling on top. Figure this topic will be a wonderful final post of 2009. Especially since John was so pleased that he told me to buy a top shelf drink on the Digital Anarchy tab, which perhaps I will do tonight for New Years Eve.
Sometimes my workday, like yours, starts before my coffee kicks in.
Here at Digital Anarchy, we are always available to find your old serial number or resend you an installer. Our records are quite good and typically we can go back seven years, to the company’s beginnings, to find your information. This customer service is especially important since we don’t ship our products on disk but instead provide digital download.
This week, I received an email from a customer who had purchased our Backdrop Designer product — a cool Adobe Photoshop plugin that makes muslin-esque textures for digital backgrounds — in 2005 and needed to reinstall. I located the customer in our Backdrop Designer database, updated his serial number through our new system, and sent off the info. I was extremely delighted to get this positive email back from Ron.Helping the Top Dog.
Last week, we received an order for our Backdrop Designer plugin. On that same day, we received a request to resend a previous purchase of the Backdrop Designer plugin. Since I am Digital Anarchy’s customer service person and our order fulfillment department — as well as blogger extraordinaire — I recognized the name in both emails. The customer already owned Backdrop Designer but was purchasing it again.
This is one of the reasons we hand fill orders. It’s not uncommon for someone to forget he already owns a product. It’s also not uncommon for someone to think she bought the product when really she only downloaded the demo. This was the basis of two different support calls last week.
(By the way, I feel this theory should extend to cheesecake. I should be able taste its sweetness just thinking about eating cake, and therefore save myself the calories.)
Royalty-free cheesecake served up from www.freefoto.com. Cool stuff on that site.
